AI failure plan for hallucinations
Document AI failure plan for hallucinated AI outputs that cause substantial customer financial loss assigning accountable owners and establishing remediation with third-party support as needed (e.g. legal, PR, insurers)
Control activities
Typical evidence
Can be standalone document or integrated in existing incident response procedures/policies
Category
Operational PracticesMay include hallucination incident categories (e.g. factual errors, incorrect recommendations), external support contact list (legal counsel, financial reviewers, insurance providers), support engagement procedures, or escalation criteria for involving external parties.
Category
Operational PracticesOrganizations can submit alternative evidence demonstrating how they meet the requirement.
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